For real estate agencies & property managers
The plumber your property managers stop chasing.
Plumbing across a rent roll is a different job to fixing one tap. You are balancing a tenant, an owner’s approval limit and Queensland compliance obligations all at once, and you are carrying the risk that an unattended leak becomes an insurance claim rather than a callout. We take that off your desk.
How it works
Four steps, the same way every time.
You raise the job
However suits your workflow. Email, your maintenance platform, or a phone call. We do not ask you to log into anything of ours.
We contact the tenant
We arrange access on the notice your tenancy agreement and Queensland tenancy law require. The tenant deals with us, not you.
We work to your limit
Tell us the owner’s spend limit and who approves it. Anything above comes back as a written quote with photos before we start.
You get the paperwork
Photos, a plain description of what was wrong and what we did, and the compliance paperwork, in the same format every time.
The question that holds up jobs
Landlord or tenant? We supply the evidence that settles it.
Responsibility usually turns on cause, not on who reported the problem. Age, corrosion, tree roots or a seal that was always going to fail sits with the owner. A blockage caused by what went down the drain generally sits with the tenant.
Our job is to give you something you can act on. A drain camera survey showing roots through a joint is a very different report to one showing a wipe blockage two metres in, and the footage is what ends the argument before it becomes a dispute.
CCTV surveying and jetting are done in-house. We are not waiting on a subcontractor to tell you what happened at your property.
What lands in your inbox
Reporting and paperwork you can forward.
Photos with every invoice
Before and after, so you can authorise work on an owner’s behalf without a phone call, and so the file stands up later.
Form 4 on notifiable work
QBCC requires a Form 4 within 10 business days on notifiable plumbing work. You get your copy automatically, without asking.
Written condition reports
Plain language, forwardable to an owner or a body corporate without editing.
Licence and insurance on file
QBCC 1256060 and current public liability, supplied at onboarding and kept current so your compliance file never lapses.
Per-property history
We keep a record against the address, so when the management changes hands the history does not disappear.
Water efficiency work
Flow restrictors and fixture changes so a property meets the standard, with documentation of exactly what was fitted.
Queensland compliance
We will not sell you a certificate that does not exist.
You will find Brisbane plumbers telling you a landlord must hold a water efficiency certificate before charging a tenant for water. That is not what the law says.
The Residential Tenancies Authority requires the property to actually be water efficient, and for you to be able to prove it if a tenant disputes the bill. It accepts plumbing reports, receipts, packaging or WELS labelling as evidence. There is no statutory certificate.
So what we sell is the thing that is actually required: getting the fixtures compliant to the 9 litre per minute standard, and giving you documentation that stands up if the bill is ever challenged. If someone is quoting you for a mandatory certificate, ask them which section of the Act creates it.
Also worth knowing
- Since 1 September 2024 the minimum housing standards apply to every Queensland tenancy, throughout the tenancy, not just at move-in
- Repairs needed to bring a property back into compliance are classified as emergency repairs
- Adequate plumbing and drainage, potable hot and cold water and a functioning flushable toilet are all prescribed standards
Want to try us on one job first?
That is usually the sensible way to do it. Send us something small and see how the reporting comes back before you put us on the panel.